Frequently Asked Question (FAQ)
My Insurance in case of an unexpected Fire
Q : What is the correct Sum Insured for my dwelling house ?
A : Insurance Practice is based on the market price. The financial compensation given to the Insured will based on the current market price of such interest immediately before a loss and/or damage occurs. The market price can be calculated from the reconstruction or rebuild cost of such property.
The Market Price can be found on a public newspaper, tabloid, magazine & other publicized materials.
Q : My house is located at a residential complex. Due to my side business, I use my garage as a convenient store which sells instant noodles, soda pops and many other things. Under what condition should I insure my dwelling house ?
A : Insurance Practice related heavily with the degree of risk. When a property occupies as more than one occupation at the same time (dwelling house and convenient store), the higher occupation risk will take effect as the premium rate base. Under this circumstances, a convenient store terms and conditions will take effect.
Q : In the middle of insurance period, I do some renovation to my dwelling house and occupy my house as a beauty saloon. Should I report this fact to the Insurer ?
A : Yes, any changes to the risk (your dwelling house) should be reported to the Insurer. Especially for change which might affect the degree of risk (e.g. change of occupation to beauty saloon). Upon the acknowledgement of the Insurer, an endorsement will be issued with additional premium charged to the Insured proportionally for the running period.
Q : My house located at a rural area : dwelling house at my left side, auto workshop at my right side. Will I be entitled for the dwelling house premium rate ?
A : Insurance Practice related heavily with the degree of risk. The degree of risk for an auto workshop is higher than a dwelling house, therefore due to the adjoining facts, your house will entitled with a auto workshop premium rate.
In case of a burglary
Q : Will the Insurer compensate me if my maid stole my Stereo System ?
A : The Burglary Policy will only take effect when a loss is occurred with a physical evidence at the crime site. The Physical Evidence is the result of an actual forcible and violence entrance of the Burglar. In the case where no physical evidence shown in the crime site ; whether because it is an internal job/support and/or the burglar posses a duplicate key to access the premises, then the Insurer will not compensate the loss.
Q : Can I insure a number of items which belongs to someone else ?
A : No, you can only insure your own belongings and not items held under trust and commission.
Q : What data should I submit in my Home Contents list ? How detail would it be ?
A : The data should contains of :
1. Make of Item : Fujitsu
2. Type of Item : PC-7000, Plasma Television
3. Year the item bought : 1999
4. Current market price of the item : Rp. 60,000,000.00
Q : Is there any physical requirement I have to fulfill in order to get my private belongings Insured ?
A : We require at least your house in equipped with window bars and use padlock for your main gate.
What about my Household
Q : I have a convenient store in my house, can I cover the stocks of my store in the Householder Insurance Policy ?
A : Our Householder Policy protects your private household contents. Stocks for a commercial purposes should be covered with a Fire Policy under Shop Occupation.
Q : Do I still need a Burglary Insurance ?
A : No, Burglary is already covered under this Householder Insurance Policy.
Q : Other than a coverage for my personal belongings, do I get any further benefit by having a Householder Insurance ?
A : To deliver even better solution to the Insured, we also compensate certain loss and/or damage suffered to the Insured arises from :
1. Loss or damage of the servant's property up to Rp. 5,000,000.00,
2. Liability to the Public for both Bodily Injury and Property Damage arise from the Insured's negligence within their premises up to Rp. 50,000,000.00
3. The cost of alternative accommodation during the Insured Property is being rebuilt or reinstate not exceeding 5% of the Total Sum Insured or Rp. 50,000,000.00 whichever is the lower
4. Death Compensation for the Insured, Rp. 5,000,000.00
Q : I sold my house recently, can my Householder Insurance works automatically in the new premises ?
A : No, you have to submit a new application for the new premises, but the list of household items can be used from the previous Householder Insurance Policy and no new survey to those items needed.
We hope above comment is assisting you in your selection of products, which we will bundle to a solution tailored to your needs.
