It is important that you provide us with as detailed information as possible to allow us to work quickly to resolve your issue.
When you contact us, be sure to provide the following:
full name, policy number or account number or ID.
mobile phone number or other preferred method of contact (house number, alternate mobile phone number, email, etc.). If you wish to be called only at certain hours, be sure to inform us.
details of your complaint: what your complaint is about, what happened, when did it happen and who was involved. If you have evidence to support your complaint, please also include it.