Feedback and Complaint Handling

For customers of PT Zurich Asuransi Indonesia Tbk,

We will be happy to assist you in resolving your concerns associated with the products and services we offer. We are committed to resolve all complaints in a fair, consistent and straightforward approach.

You can contact Zurich Care via telephone at 1500 456, 24 hours every day or via email at the address zurichcare.general@zurich.co.id. We will immediately follow up on your suggestions and complaints a maximum of 1 calendar day after we receive them.

For customers of PT Zurich General Takaful Indonesia,

We will be happy to assist you in resolving your concerns associated with the products and services we offer. We are committed to resolve all complaints in a fair, consistent and straightforward approach.

You can contact our Customer Care Center via telephone at 1500 456, 24 hours everyday or via email at the addres zurichcare.syariah@zurich.co.id

In addition, you can also submit feedback, suggestions and complaints to us by to our marketing offices or head office:

PT Zurich General Takaful Indonesia
Graha Zurich
MT Haryono Kav. 42
Jakarta 12780

Please submit your feedback along with all supporting documents in order to enable us to resolve your complaint quickly.

Customers are welcome to submit feedback or complaint to PT Zurich Topas Life free of charge. Please contact our Customer Care via telephone, fax, email or letter.

Telephone: 1500 456
Email: customercare.indo@zurich.co.id

Send us a letter or walk-in to our headquarter and meet our Customer Care staff located:

PT Zurich Topas Life
Graha Zurich
MT Haryono Kav. 42
Jakarta 12780

Our Customer Care is open from Monday to Friday, starts at 08:30 am to 5:00 pm.

Download the Customer Complaint Form

We will respond to your complaint:

1. Verbal complaints within 5 working days;
2. Written complaints within 10 working days. If there are certain conditions that require further investigation, we will send you a written letter, with an additional 10 working days.