Premium Payment Procedure

  • For Life Insurance

     

    Some of the premium payment method that you can do: 

    Transfer to the account of PT Zurich Topas Life

    A. Virtual Account (VA) BCA and BRI :

    Company code of PT Zurich Topas Life (ZTL) : 01163
    Customer’s (Policyholder) Policy Number : 12345678
    Customer’s VA Number : 0116312345678

    Company code of PT Zurich Topas Life (ZTL) : 23111
    Customer’s (Policyholder) Policy Number : 87654321
    Customer’s VA Number : 2311187654321

    With VA, customers do not need to submit transfer slip evidence to ZTL, the payment is automatically identified. 
    How to use VA view attachment.. 

    VA BCA

    VA BRI 

    B. Via ATM in Indonesia

    C. Via Internet Banking

    With transfer through internet banking customers should write policy number at “description column” in transfer slip  and send to Customer Care ZTL by email customercare.indo@zurich.com or ZTL’s branch.

    Banks account numbers ZTL :
    BCA : 035-310-5928
    Bank Mayapada   : 100-300-17161

     

    Debit Credit Card

     

    • Form of Power of Attorney Debit Credit Card filled in
    • copy of front  side credit card
    • A valid copy of ID card of owner credit card and Policyholder 

     

    Condition :

    • Allowed credit card types ; Visa/Master and BCA card.
    • When the payment with credit card debit is denied, ZTL will reset (max 2 times), the condition is still same, the customer is recommended for transfer the payment. 
    • Credit card must be on behalf of  the Policyholder / Insured and not on behalf of any of any Sales force (FA/WMA /Agent).
    • No Adhoc top up premium payment.
    • Customer should inform ZTL if  the credit card  is changed or expired
    • No use Visa Electron or Master Card Electron
    • Please read the Form of Power of Attorney Debit Credit Card on other condition.

      

    Schedule on debit account :

    • Matured dates on 1 to 15 of the month, premium will be debited on Date of 01. If fails occurred in this period there premium will  be debited  in the next period
    • Matured  dates on  16 to 30/31 of the month,  premium  will be debited on date of 16 If it fails in this period there premium will be debited in the next period.

      

    Special For debit BCA, will be re-debitted : 
    Date 8 for debit fail in date of 1
    Date 25 for debit fail in date of 16.
    Date on 1 and 16 falls on holiday, the debit will be processed on the next working day.
    Information on Debit reminder and Debit failed will be informed by SMS.
    Debit reminder 3 days before debit, debit fail 3 days after receive from bank.

    Other information :
    1. Payment is considered valid  if a received in ZTL account, the  transaction  will be unitized maximum 3 working days on 21 days period before within 45 days after premium due date. 
    2.  For payments with transfer method, transfer fee will be paid by the customer.
    3.   All payment premium received  can not be in the form of :

    • Cash (phisical of money)
    • Bilyet Giro (phisical of BG)
    • Travel Cheque
    • Card did not know the owner  (eg, E-money  Mandiri,  Flash BCA,  Brizzi BRI)

    4. Customer must pay premium payment for all product Zurich directly to the account Zurich.
    5. Excess premiums under Rp 100,000,- will not be  returned for unit-linked and Rp. 25.000, - for traditional products. Above Rp. 100.000, - the funds  will  be  returned  with  a  request  from the customer.
    6. Tolerance of premium payment deficiency is only Rp. 5,000, -
    7. Monthly premium payment is recommended to use debit account or credit card
    8. Transfer payment method will be informed by SMS a week before its due date
    9. That  ZTL has receive premium will be informed by SMS

     

    Savings Account Debit

    A. Savings Account Bank Mayapada, BCA, Mandiri & Danamon 

    Documents which are required to be submitted are :

    • Form of Power of Attorney Debit Account filled in
    • A valid copy of ID card 
    • A copy of the front page of the passbook (all requiered except for Bank Mayapada).

    Conditions :

    • Account & name on passbook should be the same as the ID card
    • Saving account is not permitted to be used “TabunganKu”
    • Minimum balance follow the provision of each type of saving account
    • The account must be on behalf of policyholders, if it is in a different name then it should be of immediate family (wife / husband, children, parents) and additional documents must be submitted :
      • A valid copy of family card
      • Form of Beneficial Owner
      • A valid copy of ID card

    B. Giro Individual Account Debit 

    Debit account through Giro Individual account only for debit account BCA should have conditions as follow :

    • Form of Power of Attorney Debit Account filled in
    • A valid  copy of ID card
    • copy of the front page of the passbook

    Conditions :

    If account is company’s account should be saving account or giro individual account should have conditions as follow :

    • Articles of Association including the latest changes 
    • Business License
    • Certificate of domicile
    • Latest Financial Statement
    • Tax ID number (NPWP)
    • Power of attorney on the appointment signed by CEO
    • A valid passport and KIMS/KITAS of the attorney  (WNA).
    • A valid copy of ID card of the attorney(WNI)
    • Form of Beneficial Owner non individual
    • Attach list of employee names signed by company’s CEO.

  • For General Insurance

    Premium payment procedure

     ATM

    ATM BCA

    1. Select "Other Transactions"

    2. Select Transfer

    3. Select Menu to "BCA Virtual Account"

    4. Enter "00 299" followed by 7 digits policy number or Agent number, then select "Yes".

    5. Enter the amount of your premium bill to be transferred.

    6. Recheck the destination account and amount to be transferred, then select "Yes".

    7. Select "No" to end.

     

    ATM Bersama & PRIMA

     

    1. Select the type of transaction "Transfer"

    2. Enter the CIMB Niaga bank code: 022, then

    Enter the full Zurich account number code, which are:

    • Customer Account:

    2559 00000 + 7 digit policy number (rupiah)

    2569 00000 + 7 digit policy number (dollar)

    • Agent Account:

    2559 00010 + 7 digit policy number (rupiah)

    2569 00010 + 7 digit policy number (dollar)

    Example: 022 2559 00000 1234567 (Customer) 2559 00010 or 022 1234567 (Agent)

    3. Enter the amount of premiums to be transferred

    4. Enter your destination reference number (if applicable)

    5. Recheck the destination account is Bank CIMB Niaga and the destionation account name is PT Zurich Insurance Indonesia, and select "Transer"

     

     

    Transferring via Counter / Teller Bank

    IDR (Rupiah)

     

    Destination Bank: CIMB Niaga

    Customer Accounts: 2559 00000 + 7 digits policy number

    Agent Accounts: 2559 00010 + 7 digits Agent Number

    Account Name: PT Zurich Insurance Indonesia

    (Applies to transfer funds from any bank)

     

    USD(Dollar)

     

    Destination Bank: CIMB Niaga

    Customer Accounts: 2556 00000 + 7 digits policy number

    Agent Account: 2569 00010 + 7 digits Agent number

    Account Name: PT Zurich Insurance Indonesia

    (Applies to transfer funds from any bank)

     

    Credit cards and debit cards

    Debit Card


    Direct debit to the Branch Office / Head Office

    PT. Zurich Insurance Indonesia

    (MASTER CARD, VISA, BCA CARD)

     

    Credit Card


    Debit indirectly
    by completing and signing a power of attorney form debiting a credit card and send it to ZII via fax: 021-255 43 670 or email zii.collection@zurich.com.

    (Applicable for payments via credit card)

     

     

    Important

    To transfer the payment of premiums by the insured:

    • Policy number and the name of the insured must be included in the deposit slip.
    • Payment by Cheque / Demand shall be made on behalf of PT Zurich Insurance Indonesia and is only considered valid after being accepted in our checking account.
    • We do not accept and is not liable for the payment of premiums in ways not mentioned.
    • Rummy Payment must be made within the time limit as stipulated in the policy or the policy can be canceled unilaterally by us.
    • For premium payment information or other questions regarding payment of premiums may be directed to the billing section:
       Tel: 021 255 35 255
       Fax: 021-255436 70
      email: zii.collection@zurich.com