We believe that claims are a process of growth, enabling customers to move forward to a better life, and for us, strengthening the business fundamentals to become a trusted financial company.
For PT Zurich Asuransi Indonesia Tbk, insurance claims represent our commitment to providing protection when customers face risks. Therefore, we ensure that every claims process is handled in a responsive and transparent manner, in accordance with policy provisions, so that customers can continue their activities with greater peace of mind.
Our claims commitment
We understand our customers’ personal needs. Being responsive and empathetic are tangible proof of our commitment to serve and support our customers in every situation.
Wholehearted Claims Services
Informative
One-on-one guidance throughout the entire claim process.
Helpful
Ensuring each step of the claim process is straightforward and hassle-free
People Focused
Claim services delivered with empathy provide peace of mind and reduce stress
In 2025, Zurich Indonesia have paid claims with total amount of IDR1.32 Trilion
P&C
IDR 0 Trilion
* Data per 31 December 2025
* Total share Zurich Gross (includes deductible, expenses, subrograsi, salvage)
Life Insurance
IDR 0 Billion
** Group & Individual claim data
** Approved total claim value
579.979 claims successfully paid
Health dan Miscellaneous
Motor Vehicle dan others
Top claims reasons by product
Click on the products below to view the different claims types
Fulfilling Customer Expectations
Discover our customers’ real stories about how they started planning for a better life and realized new hopes.
FAQ
You can file a claim through the service channels provided by Zurich, depending on the type of insurance product you have.
Before filing a claim, make sure you have prepared the necessary documents and reported the incident in accordance with the policy terms. For a complete guide, visit the Zurich Claim Process page.
The required documents depend on the type of insurance product and the type of claim being filed.
Generally, you’ll need to prepare a claim form, proof of identity, and supporting documents related to the incident. Make sure all documents are complete so the verification process can be carried out according to the terms and conditions.
You can check the status of your claim by contacting Zurich Care at 1500 456. Prepare your policy number or claim number so Zurich team can assist you with information regarding the progress of your claim.
Zurich Care team is ready to assist if you have questions or encounter issues during the claims process.
You can contact Zurich’s official customer service to get information about required documents, the claims process steps, and any necessary follow-up actions based on your policy.
Easy Claim Process
Make claims directly through your smartphone app for Autocillin and Medicillin to simplify the process.
Autocillin
Medicillin
For other products, contact Zurich Care 1500456
Designed to Meet Your Needs
We understand the diversity of Indonesian society. Through a wide range of product options, we are able to meet the needs of individuals, families, and groups.
Autocillin Car Insurance
Right solution for your car protection based on your needs.
Zurich Syariah Travel Insurance
Protection that provides peace of mind and comfort throughout your halal travel experience.
Zurich Plan Protector
Protect you on every life stages.
